“We frequently get requests regarding IP-addresses and if we know which user was using it at a certain time. While Mullvad does receive information requests about its users, it has no information to provide. Mullvad advises you to refrain from entering personal data when contacting support.

The only other data Mullvad collects is the content of emails and problem reports that you send, as well as the email address you use. We like that Mullvad is transparent about this and warns potential subscribers, and suggests a way around it. “Please avoid making payments through bank wire if you do not want your Mullvad account to be traceable to you.”įor maximum privacy, Mullvad allows subscribers to pay via Bitcoin and even cash. For this reason, Mullvad warns against paying for its service through bank wire. Stripe: Stripe charge ID, expiration date, last four digits of the card, card type, and origin country.Īs you can see, if you pay via bank wire your Mullvad account number is associated with personally-identifiable information.PayPal: transaction-ID, your name, country of origin, email address.Bank wire: your name, address, bank account number and Mullvad account number.Here’s what Mullvad knows based on your payment method: We just wish it worked on streaming sites too. Overall, Mullvad is fast, secure, and simple. Inconsistency creates confusion, but we like the way the Mullvad apps look and work generally. For example, split tunneling isn’t available on macOS or Windows, and OpenVPN protocol isn’t available on iOS. While Mullvad has a number of advanced features, they are dependent on what device you’re using. It’s an independent VPN that comes with a safe logging policy and industry-standard protections, including AES-256 encryption, WireGuard and OpenVPN protocols, full IPv6 support, manual settings for custom DNS, and a watertight kill switch system. Mullvad has chosen to focus on internet privacy, and it’s doing that job very well. It has no Fire TV Stick app or smart DNS, either, and we can’t recommend it for Apple TV. Mullvad won’t unblock US Netflix, BBC iPlayer, or most other international streaming sites. If you want a VPN to stream georestricted content, look elsewhere.

Mullvad is a beginner-friendly VPN with some advanced tools for privacy-seekers.

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